The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 19, 2017
Filed:
Dec. 19, 2014
Palo Alto Research Center Incorporated, Palo Alto, CA (US);
Daniel H. Greene, Sunnyvale, CA (US);
Marzieh Nabi-Abdolyousefi, San Jose, CA (US);
Matthew E. Klenk, San Francisco, CA (US);
Johan de Kleer, Los Altos, CA (US);
Shekhar Gupta, Sunnyvale, CA (US);
Ion Matei, Sunnyvale, CA (US);
Kyle D. Dent, San Carlos, CA (US);
PALO ALTO RESEARCH CENTER INCORPORATED, Palo Alto, CA (US);
Abstract
One embodiment of the present invention provides a system for providing assistance to a user of a product in diagnosing faults in the product. During operation, the system receives, at a help server, data associated with current and/or past operation of the product; performs an optimization to determine a sequence of diagnostic actions that is expected to maximize a net benefit to the user. The sequence of diagnostic actions includes one or more actions that require the user to perform at least one task, and performing the optimization involves accounting for costs to the user for performing the at least one task and savings to the user for correcting the faults. The system then interacts with the user, which involves presenting the sequence of diagnostic actions to the user.