The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 14, 2017
Filed:
Jul. 24, 2013
Oracle International Corporation, Redwood Shores, CA (US);
Vasanthan Gunaratnam, San Jose, CA (US);
ORACLE INTERNATIONAL CORPORATION, Redwood Shores, CA (US);
Abstract
Systems, methods, and other embodiments associated with routing messages in a network are described. In one embodiment, a method includes acquiring engagement information about each of a plurality of individuals that are members of a network associated with a user. The engagement information is acquired as a message is received from the user. The method may also include analyzing the network and the engagement information using a set of predefined metrics to determine a probability that each of at least a subset of the plurality of individuals will respond to the message. The method may also include routing the message to at least one individual in the subset as a function of the probability that each of at least a subset of the plurality of individuals will respond.