The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Oct. 31, 2017

Filed:

Sep. 01, 2016
Applicant:

Asapp, Inc, New York, NY (US);

Inventors:

Gustavo Sapoznik, Miami, FL (US);

Shawn Henry, Brooklyn, NY (US);

Assignee:

ASAPP, INC., New York, NY (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04L 12/58 (2006.01); H04L 29/08 (2006.01); G06Q 10/10 (2012.01); G06F 17/28 (2006.01); G06Q 30/00 (2012.01); G06F 17/27 (2006.01); H04L 12/24 (2006.01);
U.S. Cl.
CPC ...
H04L 51/02 (2013.01); H04L 51/32 (2013.01); H04L 67/02 (2013.01); H04L 67/20 (2013.01); H04L 67/306 (2013.01); G06F 17/271 (2013.01); G06F 17/28 (2013.01); G06Q 10/1053 (2013.01); G06Q 30/01 (2013.01); H04L 41/04 (2013.01);
Abstract

A user may respond to a request of another user by entering text, such as a customer service representative responding to a customer. As the responding user enters text, a completion of the text may be suggested to the responding user so that the responding user may select the completion instead of continuing to enter text. Previous messages between the two users and other information may be used to determine an appropriate completion to the entered text. A topic vector may be determined from previous messages, and a feature vector may be determined from the entered text. The topic vector and the feature vector may be used to identify characters that may follow the entered text.


Find Patent Forward Citations

Loading…