The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 24, 2017
Filed:
Oct. 14, 2016
Fmr Llc, Boston, MA (US);
Bibhash Chakrabarty, Karnataka, IN;
Alex Arias-Vargas, Foxboro, MA (US);
FMR LLC, Boston, MA (US);
Abstract
Methods and apparatuses are described for automated routing of voice calls using time-based predictive clickstream data. A server captures clickstream data comprising uniform resource locators (URLs) and one or more timestamps of a web session. The server converts the clickstream data into tokens and generates a frequency matrix based upon the tokens. The server generates a feature vector based upon the frequency matrix. The server receives an incoming voice call from a remote device and identifies that the remote device is associated with a user of the client computing device. The server determines intent for the incoming voice call based upon the feature vector, and routes the incoming voice call to a destination device based upon the determined intent.