The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 24, 2017
Filed:
Jul. 18, 2014
Salesforce.com, Inc., San Francisco, CA (US);
Jeanine Walters, San Francisco, CA (US);
Blake Whitlow Markham, Oakland, CA (US);
Aditya Sesha Kuruganti, Los Altos, CA (US);
Joseph Ryan, San Francisco, CA (US);
Steven Tamm, San Francisco, CA (US);
Jason Winters, San Francisco, CA (US);
SALESFORCE.COM, INC., San Francisco, CA (US);
Abstract
The technology disclosed relates to representing users in different contexts within customer relationship management (CRM) environments. In particular, it relates to creating a person object model for each user in the CRM environment by linking a plurality of user records in the CRM environment that is separately created by different organizations and departments. The person object model also incorporates online social identities of the users, according to one implementation. This inclusive linked model provides a comprehensive view of the users to handlers of the CRM environment, thus facilitating an enhanced overall CRM experience.