The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 03, 2017
Filed:
Mar. 07, 2014
Emc Corporation, Hopkinton, MA (US);
Denis Knjazihhin, Brighton, MA (US);
Joseph Xavier Lawrence, Jr., East Boston, MA (US);
David Shapiro, Waltham, MA (US);
Dan Uwe Zehme, Medfield, MA (US);
EMC IP Holding Company LLC, Hopkinton, MA (US);
Abstract
An improved technique involves setting an administrator password in a server to a temporary password upon receipt of a request for administrator access to the server. Along these lines, when a support engineer receives a support ticket from a customer, the support engineer sends a request to obtain administrator access to the customer's server to an access control computer. The access control computer, upon receipt of the request, generates a temporary password that grants the support engineer a one-time administrator access to the server. The access control computer then changes the administrator password on the server to the temporary password and reveals the temporary password to the support engineer. At some time either after the engineer obtains administrator access to the server or after some specified time has passed, the access control computer invalidates the temporary password by changing the administrator password to a different password.