The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 19, 2017
Filed:
Jul. 31, 2014
Ca, Inc., Islandia, NY (US);
Connie Smallwood, Cary, NC (US);
Steven L. Greenspan, Scotch Plains, NJ (US);
CA, Inc., New York, NY (US);
Abstract
An application server based in a communication network facilitates help desk support for end users that employ a camera-equipped wearable device. Upon receiving a request from a user for assistance with a problem or task, the application server controls the wearable device to collect multimedia information—e.g., images, video, and sounds—associated with an object of the task. The application server then crowdsources the collected multimedia information to a plurality of other remote user devices. Based on helpful information received from users of the remote devices, and/or an analysis performed at the server, the application server categorizes the task. So categorized, the application server can retrieve pertinent assistance data associated with the task and send that information to the user.