The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 12, 2017
Filed:
Feb. 20, 2014
International Business Machines Corporation, Armonk, NY (US);
Pu Huang, Yorktown Heights, NY (US);
Kaan K. Katircioglu, Yorktown Heights, NY (US);
Ta-Hsin Li, Danbury, CT (US);
Ying Li, Mohegan Lake, NY (US);
Axel Martens, White Plains, NY (US);
Richard B. Segal, Chappaqua, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
A service engagement map may be generated based on data collected associated with the service transition and delivery processes. The service engagement map may be refined iteratively by discovering additional data associated with the service transition and delivery processes and updating the service engagement map according to the additional data. Engagement metrics may be computed based on the service engagement map and presented. The service engagement map may also be presented visually.