The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 15, 2017

Filed:

Sep. 16, 2015
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

David L. Kaminsky, Chapel Hill, NC (US);

David M. Ogle, Cary, NC (US);

Attorneys:
Primary Examiner:
Int. Cl.
CPC ...
H04M 11/06 (2006.01); H04M 1/725 (2006.01); H04M 3/487 (2006.01); G06Q 30/02 (2012.01); G06F 17/28 (2006.01);
U.S. Cl.
CPC ...
H04M 11/06 (2013.01); G06F 17/28 (2013.01); G06Q 30/0267 (2013.01); H04M 1/7255 (2013.01); H04M 3/4878 (2013.01);
Abstract

Responsive to determining to transition a voice call from voice communications over a voice network to streamed text over a packetized data network, a voice conversation correlation identifier is created that identifies the voice call and specifies incoming and outgoing streamed text data as part of the voice call. Additional outgoing speech spoken by a user associated with the voice call is converted to streamed text data. The streamed text data identified by the voice conversation correlation identifier is sent within an outgoing text stream over the packetized data network. Streamed response text data identified by the voice conversation correlation identifier is received within an incoming text stream over the packetized data network. The received streamed response text data within the incoming text stream is converted to speech output as part of the voice call.


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