The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Aug. 15, 2017

Filed:

Mar. 19, 2015
Applicant:

Ca, Inc., New Yorik, NY (US);

Inventors:

Victor Ooi, Victoria, AU;

Steven Cornelis Versteeg, Hawthorn, AU;

Robert Williams, Howe, TX (US);

Assignee:

CA, INC., Islandia, NY (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 30/00 (2012.01); H04M 15/00 (2006.01); G06Q 30/04 (2012.01); H04L 29/08 (2006.01); G06F 9/00 (2006.01); G06F 11/00 (2006.01); H04L 12/24 (2006.01); H04L 29/14 (2006.01); G06Q 10/08 (2012.01);
U.S. Cl.
CPC ...
G06Q 30/04 (2013.01); G06F 9/00 (2013.01); G06F 11/00 (2013.01); H04L 41/00 (2013.01); H04L 67/10 (2013.01); H04L 67/1034 (2013.01); H04L 67/1095 (2013.01); H04L 69/40 (2013.01); G06Q 10/08 (2013.01);
Abstract

Provided are methods of providing a virtual service that may provide partial real time service to clients of a production computing service that is unavailable. Methods may include generating, based on transaction data corresponding to a production computing service that is available, a production computing service model that includes multiple request types and multiple confidence values that correspond to ones of the request types. Methods may include responding to a request received from a client of the production computing service with a model-generated response to the request in response to the production computing service being unavailable. The production computing service is updated with the request received from the client and the model-generated response responsive to the production computing service being available after being unavailable.


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