The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 15, 2017
Filed:
Feb. 21, 2012
Tal Zur, Petah-Tikva, IL;
Roni Krivoshey, Ramat Hasharon, IL;
Eyal Dyment Herzfeld, Kfar-Saba, IL;
Yohay Etsion, Tel Aviv, IL;
Tal Zur, Petah-Tikva, IL;
Roni Krivoshey, Ramat Hasharon, IL;
Eyal Dyment Herzfeld, Kfar-Saba, IL;
Yohay Etsion, Tel Aviv, IL;
NICE LTD., Ra'anana, IL;
Abstract
A device, system and method for resolving a customer interaction. At a centralized resolver, customer data may be received that is passively transferred from a plurality of devices, wherein each device processes a different type of customer interaction and provides a different associated type of customer data. At the centralized resolver, a customer associated may be identified or associated with each interaction based on the received customer data and the associated data type. The centralized resolver may assign the interaction a universal identification associated with the identified customer, wherein the same universal identification is assigned to interactions of multiple different types that are associated with the same customer.