The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 08, 2017
Filed:
Oct. 24, 2013
Ciena Corporation, Hanover, MD (US);
Dane Martin Hurley, Ottawa, CA;
David Weldon Boertjes, Ottawa, CA;
David Casson Bownass, Ottawa, CA;
Ciena Corporation, Hanover, MD (US);
Abstract
Systems and methods for providing onsite support to technicians of a network include a hardware means for automatically detecting the presence of an onsite technician at the network node, and providing support to the onsite technician through a communications channel provided by the network node. The communications channel can be an optical service channel or a general communication channel (GCC) configured according to G.709 standard, for example. The hardware means can be further configured to determine an identity of the onsite technician and/or authenticate the onsite technician. The hardware means may comprise a dongle communicatively coupled to a network element or shelf at the network node via a universal serial bus (USB) port or BLUETOOTH connection.