The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2017
Filed:
Apr. 09, 2003
Applicants:
Roy Adar, Kiryat Ono, IL;
Shai Shermister, Ra'anana, IL;
Motti Nisani, Sedi Hemed, IL;
Inventors:
Assignee:
NICE LTD., Ra'Anana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06Q 10/00 (2012.01); H04M 3/22 (2006.01); G06Q 20/04 (2012.01); G06Q 30/00 (2012.01); G06Q 40/02 (2012.01); G06Q 50/18 (2012.01); G07F 19/00 (2006.01); G07G 3/00 (2006.01);
U.S. Cl.
CPC ...
H04M 3/2227 (2013.01); G06Q 10/20 (2013.01); G06Q 20/04 (2013.01); G06Q 30/018 (2013.01); G06Q 40/02 (2013.01); G06Q 50/182 (2013.01); G07F 19/207 (2013.01); G07G 3/003 (2013.01);
Abstract
An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playback and retrieval functionality for dispute resolution, for detecting negative and positive conduct, for business analysis and performance, and for quality management. The apparatus provides for synchronization and association of multi-media interactions for financial transactions in order to provide for the retrieval, playback, and review of the transaction-specific events in their temporally correct and integrated sequence.