The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2017
Filed:
Aug. 05, 2008
Peter H. Hodges, Livonia, MI (US);
Shuh-yuan Liou, Troy, MI (US);
Peter H. Hodges, Livonia, MI (US);
Shuh-Yuan Liou, Troy, MI (US);
Ford Motor Company, Dearborn, MI (US);
Abstract
A method of measuring customer satisfaction with a product. The method may assess customer satisfaction from information collected after purchasing the product. This post-purchase information may be collected, for example, by monitoring customer expressions made while interacting with the product. Optionally, the settings and operating conditions of the product may be separately monitored and cross-referenced with the customer expressions to tie the expressions with specific characteristics of the product.
Data source: USPTO (United States Patent and Trademark Office) public patent records. Weekly synchronization. How IDiyas builds this profile