The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 18, 2017
Filed:
Oct. 30, 2013
Bmc Software, Inc., Houston, TX (US);
Rakesh Dhoopar, San Jose, CA (US);
Joseph Scarpelli, Half Moon Bay, CA (US);
Guriqbal Singh, Newark, CA (US);
Sameer Pokarna, Pune, IN;
Abhijit Sharma, Pune, IN;
Nilesh Phadke, Pune, IN;
Neeran Karnik, Pune, IN;
BMC Software, Inc., Houston, TX (US);
Abstract
The system may include a troubleshooting activity recorder configured to record troubleshooting sessions. Each troubleshooting session may include a sequence of queries and query results. The troubleshooting activity recorder may include a query transformer configured to transform the queries and the query results into transformed queries and transformed query results before recording the troubleshooting sessions. The troubleshooting activity recorder may be configured to record the transformed queries and the transformed query results as troubleshooting session information in a troubleshooting activity database. The system may include a troubleshooting pattern learning unit including a graph builder configured to generate a troubleshooting pattern graph having query nodes and links between the query nodes based on the troubleshooting session information.