The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 11, 2017
Filed:
Oct. 16, 2014
Tata Consultancy Services Limited, Mumbai, IN;
Veena Sadashiv Deshmukh, Pune, IN;
Rahul Ramesh Kelkar, Pune, IN;
Sudha Vvl Kancharla, Pune, IN;
Mudit Dhagat, Pune, IN;
Sandeep Chougule, Pune, IN;
Tata Consultancy Services Limited, Mumbai, IN;
Abstract
The present subject matter relates to providing automated units for infrastructure support. In an example, an operation log having information pertaining to actions performed to resolve a ticket, may be filtered based on filtering attributes. The filtering attributes may aid in selection of content relevant for identifying an automatable unit from the operation log. The automatable unit may be one of a standard operator unit and a control flow unit. The content may be further analyzed to generate the automatable unit. The content may be analyzed using one of a sequence mining technique and a graph mining technique. Further, the automatable unit may be provided in a support service knowledgebase accessible by the users for dynamically resolving tickets similar to the ticket.