The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 04, 2017
Filed:
Jun. 10, 2015
Dell Products, L.p., Round Rock, TX (US);
Philip M. Seibert, Austin, TX (US);
Yuan-Chang Lo, Austin, TX (US);
Carlton A. Andrews, Austin, TX (US);
Todd Erick Swierk, Austin, TX (US);
Erin Lane Price, Pflugerville, TX (US);
Frank Quintanilla, III, Cedar Park, TX (US);
Charles D. Robison, Jr., Buford, GA (US);
Dell Products, L.P., Round Rock, TX (US);
Abstract
Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.