The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 20, 2017
Filed:
Jan. 27, 2015
Applicant:
International Business Machines Corporation, Armonk, NY (US);
Inventors:
Fernando Salazar, Pune, IN;
Bhavuk Srivastava, Pune, IN;
Assignee:
International Business Machines Corporation, Armonk, NY (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/46 (2006.01); H04Q 3/64 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 3/465 (2013.01); H04M 3/5232 (2013.01); H04Q 3/64 (2013.01); H04Q 2213/13072 (2013.01); H04Q 2213/13141 (2013.01); H04Q 2213/13377 (2013.01);
Abstract
Telephone call routing in a hunt group is based upon monitoring computer activities of the members (devices, people) of the hunt group. For example, a hunt group's member activity score may be based upon how many incoming hunt group calls that member handles. This high activity score is then used to control that member's place in the call routing order.