The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 20, 2017
Filed:
Aug. 14, 2014
General Electric Company, Schenectady, NY (US);
Paul Connolly, Erie, PA (US);
Raju Venkataramana, San Ramon, CA (US);
Sharoda Paul, San Ramon, CA (US);
Piyush Modi, San Ramon, CA (US);
Joseph William Bolinger, San Ramon, CA (US);
Brandi Wood, Melbourne, FL (US);
General Electric Company, Schenectady, NY (US);
Abstract
A system and method for remotely providing expert assistance receive identification information from a mobile device that is representative of a component and communicate the identification information to remotely located expert personnel. The system and method also receive an expert-identified work scope that includes guidance information for display on the mobile device to guide the operator through diagnosing, repairing, testing, and/or replacing the component. The system and method also store the expert-identified work scope and the identification information such that the expert-identified work scope is associated with the identification information. The system and method compare subsequently received identification information with the stored identification information and automatically select and communicate the expert-identified work scope based on comparing the subsequently received identification information with the stored identification information.