The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 13, 2017
Filed:
Jul. 16, 2008
Sanjeev Kumar, Sunnyvale, CA (US);
Mukul Jain, San Jose, CA (US);
Shmuel Shaffer, Palo Alto, CA (US);
Joseph Khouri, San Jose, CA (US);
Sanjeev Kumar, Sunnyvale, CA (US);
Mukul Jain, San Jose, CA (US);
Shmuel Shaffer, Palo Alto, CA (US);
Joseph Khouri, San Jose, CA (US);
Cisco Technology, Inc., San Jose, CA (US);
Abstract
In one embodiment, a method includes a request that is obtained by a call center system from a customer. The method also includes identifying a first set of experts that includes at least a first expert suitable for, or capable of, processing the request. The first expert is offline with respect to the call center system. An offer task is created and provided to the first set of experts. The offer task identifies the request and initiates the scheduling of a callback to address the request.