The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jun. 06, 2017
Filed:
Dec. 04, 2013
Realvnc Ltd, Cambridge, Cambridgeshire, GB;
Nicolas David Reeves, Cambridge, GB;
Christopher Michael Goldsmith, Cambridge, GB;
Antony Clive Mann, Cambridge, GB;
Philip John Richards, Cambridge, GB;
Thomas Henry Lynn, Cambridge, GB;
Katarzyna Maria Czeczot, Cambridge, GB;
RealVNC Ltd, Cambridge, GB;
Abstract
A method and system for establishing a helpdesk session between a subscriber device and a customer support representative (CSR) device following a request for a helpdesk session. The system issuing, on receipt of said request, a credential pair comprising subscriber credentials for a subscriber device and CSR credentials for a CSR device which is paired with the subscriber device. The subscriber credentials are transferred to the subscriber device and the CSR credentials are transferred to the CSR device. The subscriber and CSR credentials are then transferred to a core node for authentication. If the credentials are authentic the helpdesk session between the paired subscriber device and the CSR device is established.