The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 16, 2017
Filed:
Jan. 14, 2016
Applicant:
Microsoft Technology Licensing, Llc, Redmond, WA (US);
Inventors:
Paul Sanjeev Balarajan, Bellevue, WA (US);
Warren Johnson, Sammamish, WA (US);
Matt J. Lopez, Seattle, WA (US);
Masroor Hussain Syed, Mill Creek, WA (US);
Andy Kwan Jin Siow, Bellevue, WA (US);
Brian T. VanDoren, Redmond, WA (US);
Assignee:
Microsoft Technology Licensing, LLC, Redmond, WA (US);
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/523 (2006.01); H04M 3/51 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5233 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01); H04M 2203/401 (2013.01); H04M 2203/408 (2013.01);
Abstract
An issue is identified based on context information and a state of engagement of a user. The issue is matched against an agent based on agent capabilities exposed by the agent. Feedback information is used to generate a reputation metric for the agent.