The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 09, 2017
Filed:
Sep. 19, 2011
Ruhi Sarikaya, Shrub Oak, NY (US);
Vaibhava Goel, Chappaqua, NY (US);
David Nahamoo, White Plains, NY (US);
Rèal Tremblay, Outremont, CA;
Bhuvana Ramabhadran, Mount Kisco, NY (US);
Osamuyimen Stewart, Piscataway, NJ (US);
Ruhi Sarikaya, Shrub Oak, NY (US);
Vaibhava Goel, Chappaqua, NY (US);
David Nahamoo, White Plains, NY (US);
Rèal Tremblay, Outremont, CA;
Bhuvana Ramabhadran, Mount Kisco, NY (US);
Osamuyimen Stewart, Piscataway, NJ (US);
Nuance Communications, Inc., Burlington, MA (US);
Abstract
Operation of an automated dialog system is described using a source language to conduct a real time human machine dialog process with a human user using a target language. A user query in the target language is received and automatically machine translated into the source language. An automated reply of the dialog process is then delivered to the user in the target language. If the dialog process reaches an initial assistance state, a first human agent using the source language is provided to interact in real time with the user in the target language by machine translation to continue the dialog process. Then if the dialog process reaches a further assistance state, a second human agent using the target language is provided to interact in real time with the user in the target language to continue the dialog process.