The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 09, 2017
Filed:
Oct. 28, 2014
Sap SE, Walldorf, DE;
Nipun Dev, Bangalore, IN;
SAP SE, Walldorf, DE;
Abstract
A system and a method for providing software supportability involve a server receiving a first electronic record from a client application on a mobile computing device. The first electronic record describes activity that occurred at the mobile computing device during a request sent from the client application to the server. The server creates a second electronic record that describes activity that occurred at the server while processing the request. The first electronic record and the second electronic record are stored in association with each other and can be analyzed to determine issues with performance or security. A diagnostic application, based on the stored first electronic record and the second electronic record, identifies at least one faulty component at the server or the mobile computing device to correct the identified at least one faulty component.