The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 02, 2017
Filed:
Nov. 20, 2012
Sprinklr, Inc., New York, NY (US);
Timothy Joseph Potter, Austin, TX (US);
Kevin Safford, Austin, TX (US);
Jason Westigard, II, Austin, TX (US);
John Joseph De Olivera, Austin, TX (US);
Erik Lee Huddleston, Austin, TX (US);
Bryan Horne, Austin, TX (US);
David Chi-Fine Yu, Austin, TX (US);
Brandon Kearby, Austin, TX (US);
Stephen Michael Vaughan, II, Austin, TX (US);
Sprinklr, Inc., New York, NY (US);
Abstract
A social analytic system collects signals from different social network accounts. Social metrics are derived for the accounts and the accounts classified as different types of constituents for a company or primary account based on the social metrics. The constituents may include any combination of advocates, detractors, influencers, spammers, employees, partners, and/or market. Some of the social metrics used for classifying the different types of constituents may include a volume of the signals, types of message interactions, number of unique messages, sentiment, number of subscribers, alignment of constituent and company messages, and/or average signal length.