The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
May. 02, 2017
Filed:
Jul. 22, 2011
Mary Hamilton, Chicago, IL (US);
Beata Korytkowski, Chicago, IL (US);
Joshua Kahn, Chicago, IL (US);
Charles Nebolsky, Northbrook, IL (US);
Mary Hamilton, Chicago, IL (US);
Beata Korytkowski, Chicago, IL (US);
Joshua Kahn, Chicago, IL (US);
Charles Nebolsky, Northbrook, IL (US);
Accenture Global Services Limited, Dublin, IE;
Abstract
A method and controller are provided for use in a communication system including a plurality of user terminals in communication with each other and the controller via a plurality of communication channels. The method includes receiving, by the controller from a sender user terminal, a message designated to be communicated to a recipient associated with a recipient user terminal. Additionally, the method includes posting, by the controller via a dashboard interface, the message to a discussion to which it pertains. Finally, the method includes distributing, by the controller, the message to the recipient user terminal based on a preferred communication channel, availability, and workload for the recipient associated with the recipient user terminal.