The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Patent No.:

US 9613324 B1

PDF
Full Text
Expired
Date of Patent:
Apr. 04, 2017

Filed:

Mar. 28, 2008
Applicants:

Christian Bartsch, Pforzheim, DE;

Genady Y. Grabarnik, Scarsdale, NY (US);

Larisa Shwartz, Scarsdale, NY (US);

Christopher Ward, Glen Ridge, NJ (US);

Inventors:

Christian Bartsch, Pforzheim, DE;

Genady Y. Grabarnik, Scarsdale, NY (US);

Larisa Shwartz, Scarsdale, NY (US);

Christopher Ward, Glen Ridge, NJ (US);

Attorneys:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06Q 10/06 (2012.01); H04L 12/24 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/06 (2013.01); G06Q 10/0633 (2013.01); G06Q 10/06312 (2013.01); H04L 41/5009 (2013.01);
Abstract

Methods, apparatus and computer program products decompose a service process into service process operations; filter the service operations based on at least one pre-determined criterion; identify at least one different service process operation to be used to replace an existing service process operation; and replace the existing service process operation with the at least one different service process operation. The service process can be decomposed using specific service features derived from reference service processes. The pre-determined criterion used to filter the service operations can constitute a service level; a service category; or a service process feature. A service process feature describes core functionality of the service.


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