The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 28, 2017
Filed:
May. 25, 2012
Applicants:
Jamie Richard Williams, Fleet, GB;
Marc Calahan, Woodstock, GA (US);
Inventors:
Jamie Richard Williams, Fleet, GB;
Marc Calahan, Woodstock, GA (US);
Assignee:
VERINT AMERICAS INC., Alpharetta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 11/00 (2006.01); H04M 3/53 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5307 (2013.01); H04M 3/53 (2013.01);
Abstract
Systems and methods for recording multiple channels of incoming data. Shared data may be centrally recorded, whereas unique data may be recorded at an endpoint, such as a workstation. A central recording system may request the unique data recorded at the endpoint and correlate it to the shared data. In some implementations, the data may be audio, where the shared data is audio played over speakers, whereas the unique data is audio at a handset of a workstation.