The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 28, 2017
Filed:
Apr. 15, 2015
Applicant:
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Inventors:
I. Dan Melamed, New York, NY (US);
Andrej Ljolje, Morris Plains, NJ (US);
Bernard Renger, New Providence, NJ (US);
Yeon-Jun Kim, Whippany, NJ (US);
David J. Smith, Milington, NJ (US);
Assignee:
AT&T INTELLECTUAL PROPERTY I, L.P., Atlanta, GA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G10L 15/18 (2013.01); G06Q 10/06 (2012.01); G10L 15/04 (2013.01); G06F 17/28 (2006.01); G10L 15/26 (2006.01);
U.S. Cl.
CPC ...
G06Q 10/06395 (2013.01); G06F 17/2881 (2013.01); G10L 15/04 (2013.01); G10L 15/18 (2013.01); G10L 15/26 (2013.01);
Abstract
A method of detecting pre-determined phrases to determine compliance quality includes determining whether a precursor event has occurred based on a comparison between stored pre-determined phrases and a received communication, and determining a compliance rating based on a presence of a pre-determined phrase associated with the precursor event in the communication.