The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 21, 2017
Filed:
Dec. 04, 2015
Salesforce.com, Inc., San Francisco, CA (US);
Scott D. Beechuk, San Francisco, CA (US);
Orjan N. Kjellberg, Walnut Creek, CA (US);
Larry P. G. Robinson, Nevada City, CA (US);
Michael Ramsey, Foster City, CA (US);
Arvind Krishnan, San Francisco, CA (US);
Jyoti M. Khubchandani, Fremont, CA (US);
Jill Blue Lin, Berkeley, CA (US);
Mustafa O. Al-Alami, San Francisco, CA (US);
Jason Aaron Ellis, Geneva, IL (US);
Christopher A. Myers, San Francisco, CA (US);
Vahn K. Phan, Oakland, CA (US);
Chitra Gulabrani, San Francisco, CA (US);
salesforce.com, inc., San Francisco, CA (US);
Abstract
Techniques for providing feed-based case management on an online social network. A user interface that includes a publisher and an information feed is provided. Information associated with a record is received and the record is updated in a database system. A feed item associated with the database system update is generated and provided in the information feed. The feed item includes one or more actionable selections providing a reference to the publisher. Selection of one of the one or more actionable selections causes the publisher to be operable to receive further information associated with the record. The record is capable of being updated based on the further information. In some implementations, the record is a case and the user interface serves as a single interface for all interactions required in solving the case.