The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Mar. 07, 2017
Filed:
Sep. 23, 2010
Michael A. Gailloux, Overland Park, KS (US);
Kenneth W. Samson, Belton, MO (US);
Michael A. Gailloux, Overland Park, KS (US);
Kenneth W. Samson, Belton, MO (US);
Sprint Communications Company L.P., Overland Park, KS (US);
Abstract
A method of processing customer feedback is provided. The method comprises, associating a plurality of short codes to a plurality of portable electronic devices, each different short code associated with at least one different feedback value, wherein the short codes comprise a first short code and a second short code, and receiving a plurality of messages from a first sub-set of the portable electronic devices addressed to the first short code. The method further comprises receiving a plurality of message from a second sub-set of portable electronic devices addressed to the second short code. The method further comprises automatically analyzing the messages based on the first short code and the second short code. The method further comprises allocating customer care resources to respond to the messages based on the analysis.