The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 21, 2017
Filed:
Nov. 20, 2012
Applicant:
Roy Schoenberg, Boston, MA (US);
Inventor:
Roy Schoenberg, Boston, MA (US);
Assignee:
American Well Corporation, Boston, MA (US);
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 1/64 (2006.01); H04M 1/27 (2006.01); H04M 3/00 (2006.01); H04M 3/523 (2006.01);
U.S. Cl.
CPC ...
H04M 1/271 (2013.01); H04M 3/00 (2013.01); H04M 3/5231 (2013.01);
Abstract
Described are techniques for providing broker services to consumers and service providers based on telephonic call-back engagements. The techniques include receiving a telephonic-based communication from a consumer to consult with a service provider and determining a suitable service provider to reply to the telephonic-based communication from the consumer. The techniques add an entry corresponding to the consumer to a queue maintained for the suitable service provider, and when the consumer in the queue is at the top of the queue, initiate a call-back to a device used by the consumer.