The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Feb. 14, 2017
Filed:
Apr. 09, 2012
Torsten Zeppenfeld, Emerald Hills, CA (US);
Richard Gutierrez, San Jose, CA (US);
Lisa Guerra, Los Altos, CA (US);
Andrew S. Efron, San Mateo, CA (US);
Anthony Rajakumar, Fremont, CA (US);
Torsten Zeppenfeld, Emerald Hills, CA (US);
Richard Gutierrez, San Jose, CA (US);
Lisa Guerra, Los Altos, CA (US);
Andrew S. Efron, San Mateo, CA (US);
Anthony Rajakumar, Fremont, CA (US);
VERINT AMERICAS INC., Alpharetta, GA (US);
Abstract
Enhanced diarization systems and methods of use are provided herein. Some exemplary methods may include applying one or more rules that affect separation of the call audio data into segments, the rules being associated with the at least one call schema, separating the call audio data into segments according to the one or more rules, grouping segments of call audio data associated with a speaker, and storing in a storage media an identifier and the grouped segments for the speaker.