The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Feb. 14, 2017

Filed:

Oct. 03, 2012
Applicants:

Anand Singh, Bangalore, IN;

Yves Hoppenot, Notre-Dame-de-Mesage, FR;

Frederic Roulland, Le Versoud, FR;

Pascal Valobra, Webster, NY (US);

Victor Ciriza, St Martin d'Uriage, FR;

Inventors:

Anand Singh, Bangalore, IN;

Yves Hoppenot, Notre-Dame-de-Mesage, FR;

Frederic Roulland, Le Versoud, FR;

Pascal Valobra, Webster, NY (US);

Victor Ciriza, St Martin d'Uriage, FR;

Assignee:

XEROX CORPORATION, Norwalk, CT (US);

Attorney:
Primary Examiner:
Int. Cl.
CPC ...
G06F 17/28 (2006.01); G06F 11/30 (2006.01); H04L 12/18 (2006.01); G06F 3/12 (2006.01); G05B 23/02 (2006.01);
U.S. Cl.
CPC ...
G06F 11/3013 (2013.01); G06F 11/3079 (2013.01); G06F 11/3086 (2013.01); H04L 12/1895 (2013.01); G05B 23/027 (2013.01); G06F 3/121 (2013.01); G06F 3/1203 (2013.01); G06F 3/1234 (2013.01); G06F 3/1285 (2013.01); G06F 17/2881 (2013.01);
Abstract

An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.


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