The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Dec. 27, 2016
Filed:
Sep. 24, 2014
Tata Consultancy Services Limited, Mumbai, Maharashtra, IN;
Veena Sadashiv Deshmukh, Maharashtra, IN;
Rahu Ramesh Kelkar, Maharashtra, IN;
Upendra Vijay Sabnis, Maharashtra, IN;
Neelam Bansal, Maharashtra, IN;
Sudha VVL Kancharla, Maharashtra, IN;
Mudit Dhagat, Maharashtra, IN;
TATA CONSULTANCY SERVICES, Mumbai, IN;
Abstract
fSystems and methods for infrastructure support optimization are described. The system includes an authorization module to verify a user, based on authorization rules, to provide access to the user to one or more infrastructure elements, and obtain ticket attribute data from a ticketing system, based on the verification, where the ticket attribute data comprises a plurality of attributes associated with a ticket to be resolved by the user. The authorization module also receives a support action, to be performed on the infrastructure element to resolve the ticket, where the support action includes at least one of an operation to resolve the ticket, and a standard support service. Further, the system includes a log generation module to append the support action to an operation log with corresponding ticket attribute data.