The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2016
Filed:
Oct. 28, 2011
Lundy Lewis, Mason, NH (US);
Lundy Lewis, Mason, NH (US);
CA, INC., New York, NY (US);
Abstract
The system and method described herein may provide service level management, wherein business processes may be composed of services. A state of the service may be defined by one or more service parameters, which depend upon performance of network components that support the service (e.g., component parameters). The state of the service may depend, for example, on a collection of service parameter values for availability, reliability, security, integrity, and response time. A service level agreement is a contract between a supplier and a customer that identifies services supported by a network, service parameters for the service, and service levels (e.g., acceptable levels for each service parameter).