The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 29, 2016
Filed:
Jun. 03, 2013
International Business Machines Corporation, Armonk, NY (US);
Eric J. Harris, Vail, AZ (US);
David C. Reed, Tucson, AZ (US);
Max D. Smith, Tucson, AZ (US);
Ryan J. Wisniewski, Vail, AZ (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
According to embodiments of the invention a method for servicing a problem management record are provided. The method may include creating a problem management record profile from information provided in a problem management record, wherein the information includes characteristics of a client computer system and symptoms of a problem. The method may also include comparing the profile to profiles of previously resolved problem management records to find a profile having at least one matching. The method may also include contrasting information used to obtain a solution to a problem of the previously resolved problem management record to the information provided in the problem management record, wherein information used to obtain a solution which is not provided in the information provided in the problem management record is classified as additional information. The method may also include collecting the additional information, wherein collecting includes searching documentation of the client computer system.