The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 15, 2016
Filed:
Apr. 30, 2014
International Business Machines Corporation, Armonk, NY (US);
Parul Gupta, Bangalore, IN;
Shivkumar Kalyanaraman, Bangalore, IN;
Ravindranath Kokku, Bangalore, IN;
Vinay Kumar Kolar, Bangalore KA, IN;
Ramya Raghavendra, White Plains, NY (US);
International Business Machines Corporation, Armonk, NY (US);
Abstract
Various embodiments manage service issues in a wireless communication network. In one embodiment, a plurality of call detail records associated with a wireless communication network is received. The plurality of call detail records is analyzed. At least one pattern from the plurality of call detail records is identified based on analyzing the plurality of call detail records. The at least one pattern indicates at least one service issue occurred during a set of calls associated with each of the plurality of call detail records. A location associated with the at least one service issue that has occurred is identified based on identifying the at least one pattern.