The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Nov. 08, 2016
Filed:
Dec. 27, 2013
Michael Wexler, Brookline, MA (US);
Allyson Shear, Boston, MA (US);
Michael Wexler, Brookline, MA (US);
Allyson Shear, Boston, MA (US);
Other;
Abstract
Aspects and embodiments are directed to systems and methods for managing validated information. Validated information can leverage previous research on an issue, track social interaction around the issue, and simplify any request from information on the same or related problems. Additionally, validated information can include background information on an issue being addressed (e.g., a tech support question), information on how the issue was resolved, links to source information used to resolve the issue, and can provide information on whether the resolution continues to be effective for other users. According to some embodiments, validated information can be organized into answer objects configured to provide an answer to a technical question. According to one embodiment, this capture of information into a validated knowledge base facilitates subsequent requests and better leverages the best resolutions by tracking, scoring, and elevating search results (including, for example, answer objects) and/or users that are the most effective.