The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 11, 2016
Filed:
Feb. 11, 2016
Bank of America Corporation, Charlotte, NC (US);
Christian Michael Mande, Charlotte, NC (US);
James Robert Grimsley, Dover, FL (US);
Tyler Johnson, Tega Cay, SC (US);
Nathan Dent, Concord, NC (US);
Sara Gill, New York, NY (US);
Kristy M. Crist, Charlotte, NC (US);
BANK OF AMERICA CORPORATION, Charlotte, NC (US);
Abstract
Systems, apparatus, and computer program products are provided for determining the media format for transferring a customer from customer between specialists and/or from one communication source to another communication source within a customer service outlet, such as a banking center or the like. For example, while a two-way video conference system may be used for communication between a customer and a remote specialist, in certain instances in which the customer requires transfer to another specialist (e.g., a specialist having a different specialty) other media formats, such as one-way live video conference, live audio-only conference, text chat or the like may be implemented.