The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Oct. 04, 2016
Filed:
Oct. 14, 2014
International Business Machines Corporation, Armonk, NY (US);
Anuradha Bhamidipaty, Bangalore, IN;
Winnie Wing-Yee Cheng, West New York, NJ (US);
Aliza R. Heching, Bronx, NY (US);
Anshu N. Jain, Sunnyvale, CA (US);
Jia Liu, White Plains, NY (US);
James R. Moulic, Anchorage, AK (US);
Daniela Rosu, Ossining, NY (US);
Mithkal M. Smadi, Round Rock, TX (US);
Srikanth G. Tamilselvam, Chennai, IN;
International Business Machines Corporation, Armonk, NY (US);
Abstract
An approach is presented for identifying related problem tickets in an information technology (IT) environment. A pattern of actions included in interactions with a computer program is determined to be effective at proactively preventing a problem in the IT environment based on a frequency at which user(s) performed the interactions which perform text and statistical analyses of content of historical problem tickets. A script based on the pattern of actions is generated. A root cause of the problem is determined based on the text and statistical analyses. Responsive to a receipt of a new problem ticket, the script is executed to automatically perform the pattern of actions. The new problem ticket is classified as being in a group of problem tickets which are related to the problem and included in the historical problem tickets. The new problem ticket is determined to specify the problem which has the root cause.