The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 20, 2016
Filed:
Oct. 31, 2013
At&t Intellectual Property I, L.p., Atlanta, GA (US);
Xiaofeng Gao, Alpharetta, GA (US);
David Scott, Norcross, GA (US);
Samuel N. Zellner, Dunwoody, GA (US);
AT&T INTELLECTUAL PROPERTY I, L.P., Atlanta, GA (US);
Abstract
A communication service is provided by audibly interacting with a user in a communication in accordance with an audible menu used for audible interaction. A networked web-integrated interaction system determines, during the communication and based on an audible interaction with the user, to provide the user with a visual menu used for visual interaction. The visual menu at least partially matches the audible menu used for audible interaction. The user is provided with the visual menu during the communication upon determining, based on the audible interaction with the user in the communication, to provide the user with the visual menu. An interaction with the user during the communication after the visual menu is provided is a visual interaction in accordance with the visual menu used for visual interaction.