The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Sep. 13, 2016
Filed:
Jun. 19, 2009
Amit Singh, Irving, TX (US);
Minbao LI, Lewisville, TX (US);
Dinyar Kavouspour, Plano, TX (US);
Fari Ebrahimi, Basking Ridge, NJ (US);
Tao Yang, The Colony, TX (US);
Amit Singh, Irving, TX (US);
Minbao Li, Lewisville, TX (US);
Dinyar Kavouspour, Plano, TX (US);
Fari Ebrahimi, Basking Ridge, NJ (US);
Tao Yang, The Colony, TX (US);
VERIZON PATENT AND LICENSING INC., Basking Ridge, NJ (US);
Abstract
An approach for managed instant communication (or chat)-based helpdesk services. An inquiry for a support service is received, at a helpdesk management platform, from a customer requesting assistance, the inquiry including one or more parameters defining the support service. A response is generated to the inquiry based on the one or more parameters, the response indicating a plurality of helpdesks associated with at least one service provider. An instant communication session is established between the customer and one of the helpdesks. The instant communication session is placed into a queue for an agent associated with the one helpdesk.