The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Aug. 09, 2016
Filed:
Oct. 20, 2015
Applicant:
Nickelback Ou, Tallinn, EE;
Inventor:
Timo Esko Engstrom, Tallinn, EE;
Assignee:
Nickelback OU, Tallinn, EE;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04W 4/12 (2009.01); H04M 3/493 (2006.01); H04M 7/00 (2006.01); H04M 3/533 (2006.01);
U.S. Cl.
CPC ...
H04M 3/4936 (2013.01); H04M 3/5335 (2013.01); H04M 7/0021 (2013.01); H04W 4/12 (2013.01);
Abstract
A terminal based interactive IVR system with information prioritization is disclosed. The IVR functionality is served by the main user's terminal device, which allows a user of the IVR system to create personal action tree for each individual caller or also caller group, where the action tree can be created and maintained via the main user's terminal device itself and also via a remote configuration, storage and synchronization facility in the data communication network. Also a caller is allowed to enter the priority information to the transferable message (for example a voice or text message).