The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 26, 2016
Filed:
Oct. 30, 2013
Applicant:
Nice Systems Ltd., Ra'anana, IL;
Inventors:
Michael Teitelman, Tel Aviv, IL;
Leon Portman, Rishon Lezion, IL;
Assignee:
NICE-SYSTEMS LTD., Ra'anana, IL;
Attorney:
Primary Examiner:
Int. Cl.
CPC ...
H04M 3/00 (2006.01); H04M 5/00 (2006.01); H04M 3/51 (2006.01); H04M 3/42 (2006.01);
U.S. Cl.
CPC ...
H04M 3/5175 (2013.01); H04M 3/42221 (2013.01); H04M 3/51 (2013.01); H04M 2201/40 (2013.01); H04M 2203/403 (2013.01); H04M 2203/404 (2013.01);
Abstract
A system, device and method is provided for handling customer-agent interactions. An unsuccessful interaction may be detected between a customer and a first agent unable to resolve a problem. A successful interaction may be detected between the customer and a second agent that resolves the problem. The first agent may be sent a report summarizing the successful interaction by the second agent.