The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 26, 2016
Filed:
Oct. 17, 2007
Timothy Abels, Pflugerville, TX (US);
Brian L. Janosky, Austin, TX (US);
Timothy Abels, Pflugerville, TX (US);
Brian L. Janosky, Austin, TX (US);
DELL PRODUCTS, LP, Round Rock, TX (US);
Abstract
A tool for communicating configuration information includes an analysis tool to determine changes to the configuration of an information handling device. The analysis tool develops a set of configuration tags to identify the configuration changes by identifying a subset of tables or other information, such as Extensible Markup Language (XML) pairs, associated with a configuration management database (CMDB) and by identifying values for each table to reflect the configuration of the information handling device. The analysis tool encodes the configuration tags into an information string. Because the information string is encoded and does not represent the complete configuration of the information handling system configuration, it can be easily and accurately communicated to a technical support center by a user, thereby reducing potential communication problems and improving technical support.