The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 19, 2016
Filed:
Oct. 06, 2011
Jahangir Mohammed, Saratoga, CA (US);
Amit Gupta, Livermore, CA (US);
Daniel Collins, McKinney, TX (US);
Gautam Shah, San Francisco, CA (US);
Scott Barkley, San Mateo, CA (US);
Jack Mcgwire, Sunnyvale, CA (US);
Jahangir Mohammed, Saratoga, CA (US);
Amit Gupta, Livermore, CA (US);
Daniel Collins, McKinney, TX (US);
Gautam Shah, San Francisco, CA (US);
Scott Barkley, San Mateo, CA (US);
Jack McGwire, Sunnyvale, CA (US);
Jasper Technologies, Inc., Santa Clara, CA (US);
Abstract
A system and method for managing wireless devices in a wireless network that performs operation comprising: receiving a diagnostic request to analyze a problem associated with a wireless device operating in the wireless network; retrieving contextual information associated with the wireless device from a database of the wireless network; determining at least one solution for the problem associated with the wireless device based on the contextual information; transmitting the at least one solution; and receiving a confirmation that the problem has been resolved.