The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 19, 2016
Filed:
Jun. 19, 2013
Samsung Electronics Co., Ltd., Suwon-si, Gyeonggi-do, KR;
Ti Square Technology Limited, Anyang-si, Gyeonggi-do, KR;
Samsung Electronics Co., Ltd., Suwon-si, KR;
IT Square Technology Limited, Anyang-si, KR;
Abstract
An electronic device using an Internet Protocol (IP) telephony technology and a method and system for forwarding information between the electronic device and a call center system are provided. The method includes sending, by an electronic device, a telephony connection request to a call center system, generating, by a switch device, a response message including connection information of a web ARS server of the call center system in response to the telephony connection request, sending, by the switch device, the response message including the connection information to the electronic device, forming, by the electronic device, a data session with the web ARS server using the received connection information of the web ARS server, and providing the ARS of the display scheme using information received from the web ARS server.