The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.

The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.

Date of Patent:
Jul. 19, 2016

Filed:

Dec. 17, 2013
Applicant:

International Business Machines Corporation, Armonk, NY (US);

Inventors:

Varun Bhagwan, San Jose, CA (US);

Karen W. Brannon, Palo Alto, CA (US);

Daniel Frederick Gruhl, San Jose, CA (US);

Neal Ryan Lewis, San Jose, CA (US);

Steven R. Welch, Gilroy, CA (US);

Attorney:
Primary Examiner:
Assistant Examiner:
Int. Cl.
CPC ...
G06F 21/00 (2013.01); G06F 21/62 (2013.01);
U.S. Cl.
CPC ...
G06F 21/6254 (2013.01); G06F 21/6209 (2013.01);
Abstract

Methods and arrangements for handling encrypted messages are disclosed. The method comprising: generating a multi-part encrypted support message responsive to a request therefor; the generating comprising: inputting a base message; identifying at least one span of sensitive information; visually suppressing the at least one span of sensitive information; replacing the at least one span of sensitive information with a redaction notation; and appending at least one redaction message for the at least one span of sensitive information, the at least one redaction message containing data redacted from the at least one span of insensitive information and being encrypted for subsequent opening via at least one key. Other embodiments are disclosed.


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