The patent badge is an abbreviated version of the USPTO patent document. The patent badge does contain a link to the full patent document.
The patent badge is an abbreviated version of the USPTO patent document. The patent badge covers the following: Patent number, Date patent was issued, Date patent was filed, Title of the patent, Applicant, Inventor, Assignee, Attorney firm, Primary examiner, Assistant examiner, CPCs, and Abstract. The patent badge does contain a link to the full patent document (in Adobe Acrobat format, aka pdf). To download or print any patent click here.
Patent No.:
Date of Patent:
Jul. 12, 2016
Filed:
Feb. 09, 2015
Xerox Corporation, Norwalk, CT (US);
Claude Roux, Grenoble, FR;
Christophe Servan, Crolles, FR;
XEROX CORPORATION, Norwalk, CT (US);
Abstract
A method for generating a natural language response to a customer inquiry includes parsing sentences in a corpus of natural language dialogs between a respective customer and an agent to extract dependencies. Each parsed sentence is represented by a dependency graph, based on the extracted dependencies. Dependency templates are generated, at least some of which are each generated from two or more of the extracted dependency graphs (e.g., using variables which each represent a group of words referring to a same topic) and are stored in a knowledge base. In response to the customer inquiry, one of the stored dependency templates is identified and a natural language response to the inquiry is generated, using the identified dependency template. The natural language response is generated based on words extracted from the natural language dialogs that are linked, in memory, to the identified dependency template.